Frequently Asked Questions
Everything you need to know about shopping with Ghost.
How long does shipping take and what are the costs?
We offer standard shipping which typically takes 3-5 business days and express shipping which takes 1-2 business days. Shipping is free on all orders over $150.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached. Return shipping is free for domestic orders.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' on the item description.
What payment methods do you accept?
Ghost accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Ghost garments?
To maintain the longevity of our fabrics, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner seam label of every garment.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.